Build, publish and maintain optimized schedules across Uline's national customer service team. Manage all non production activities to ensure proper staffing levels are achieved to meet established service level goals. Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership. Partner with management to iden

Prepare conceptual layouts for office environments using Computer Aided Drafting (CAD) and PDF editors. Coordinate work assignments and installation projects with various external vendors for appliances, furniture, workspaces, telecommunications, etc. Maintain systems furniture inventory, including procurement and repairs of existing inventory. Prepare project schedules a

Build and maintain rapport by delivering excellent customer service via phone and email in a call center environment. Own an assigned portfolio of past due accounts. Maintain low portfolio aging by conferring with customers to determine reasons for overdue payments. Meet and maintain department goals while multitasking in a fast paced environment. Collaborate with a team

Guide a team of Cash Applications Specialists by communicating performance expectations and providing regular feedback to foster growth and development. Serve as a subject matter expert in Cash Applications processes, managing certain special projects to continuously improve our financial operations. Assist with processing customer payments as needed. Minimum Requirements

Identify, evaluate and propose JDA process and system improvements. Update and maintain key network parameters to ensure the JDA system provides quality results. Work with business and IT partners to provide system support and ensure JDA is functioning optimally. Develop, deliver and certify system training while reviewing buyer and planner performance to ensure adherence